Privacy Policy
Your information. Handled with care.
This Privacy Policy explains how Hartwell collects, uses, shares, and protects personal information when you visit HartwellScience.com, create an account, place an order, contact us, or otherwise interact with Hartwell.
Last updated: September 2026
01 — Information We Collect
What information does Hartwell collect?
The information we collect depends on how you interact with Hartwell.
When you place an order, create an account, contact us, subscribe to communications, or otherwise use HartwellScience.com, we may collect information such as your name, email address, telephone number, billing and shipping addresses, account information, order history, and communications with our team.
We may also collect information about your interactions with our website, including your IP address, browser and device information, pages viewed, referring pages, approximate location derived from technical information, and other website activity.
02 — Information You Provide
What information do I provide directly?
You may provide personal information when you:
- Create or update a Hartwell account
- Place or manage an order
- Subscribe to email or other communications
- Contact Hartwell Support
- Submit a form or request
- Participate in a promotion or survey
- Otherwise communicate with Hartwell
You are responsible for ensuring that information you provide is accurate and that you are authorized to provide it.
03 — Orders & Payments
How is my order and payment information handled?
When you place an order, Hartwell collects information necessary to process and fulfill your purchase, including your contact information, billing and shipping details, products ordered, transaction information, and order history.
Payments may be processed through third-party payment providers. Depending on the payment method used, your payment provider may collect and process payment-card, banking, or other financial information directly.
Hartwell does not necessarily receive or store your complete payment-card information when payment credentials are handled directly by a payment provider.
04 — Information Collected Automatically
What information is collected when I use the website?
When you access HartwellScience.com, certain technical information may be collected automatically through cookies, pixels, log files, and similar technologies.
This information may include your IP address, browser type, operating system, device type, referring website, pages visited, links clicked, session information, and the date and time of your visit.
We use this information to operate the website, understand how visitors interact with Hartwell, improve the customer experience, maintain security, and measure the effectiveness of our communications and marketing.
05 — How We Use Your Information
Why does Hartwell collect this information?
We may use personal information to operate and improve Hartwell and provide the products and services you request.
This can include processing and fulfilling orders, communicating order and shipping updates, managing customer accounts, providing support, processing payments and refunds, detecting fraudulent or unauthorized activity, maintaining website security, improving HartwellScience.com, conducting analytics, and complying with applicable legal obligations.
Where permitted, we may also use information to personalize communications and understand the effectiveness of our advertising and marketing.
06 — Cookies & Similar Technologies
How does Hartwell use cookies?
HartwellScience.com may use cookies and similar technologies to remember preferences, maintain website functionality, understand website usage, measure performance, maintain shopping-cart and account sessions, and support advertising or analytics activities.
Some cookies are necessary for the website to operate correctly. Others may be used for analytics, personalization, or advertising where permitted.
Depending on your location and the technologies used on the site, you may be provided with controls for managing certain cookie preferences.
You can also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
07 — Analytics & Advertising
Does Hartwell use analytics or advertising technology?
Hartwell may use analytics, advertising, attribution, and measurement services to understand website performance, customer journeys, and the effectiveness of our marketing.
These technologies may collect information about your device and interactions with HartwellScience.com and, where permitted, associate those interactions with advertising or measurement data.
Third-party providers may process this information according to their own privacy policies and applicable agreements with Hartwell.
[VERIFY BEFORE PUBLISHING: This section should reflect the actual platforms installed on the site—such as Google Analytics, Google Ads, Meta Pixel/CAPI or other analytics/advertising services.]
08 — Email & Marketing Communications
How does Hartwell use my contact information?
If you choose to receive marketing communications from Hartwell, we may use your email address or other contact information to send product updates, research content, company news, promotions, and other communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to support requests.
If Hartwell uses SMS marketing, separate consent and opt-out language should be provided as required by applicable law.
09 — How We Share Information
Does Hartwell share my personal information?
Hartwell may share personal information with service providers and business partners when reasonably necessary to operate our business and provide our services.
These may include payment processors, shipping and fulfillment providers, website hosting and infrastructure providers, customer-service systems, email and communications providers, analytics and advertising providers, fraud-prevention services, and professional advisers.
We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect Hartwell, our customers, or others.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to Hartwell except where otherwise disclosed or permitted by law.
10 — Sale or Transfer of Personal Information
Does Hartwell sell my information?
Hartwell does not sell personal information for money in the ordinary meaning of the word.
However, certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough that some advertising or analytics activities may fall within those definitions even when no money is exchanged for personal information.
Where applicable, Hartwell will provide legally required disclosures and choices regarding these activities.
[LEGAL/TECH REVIEW: This needs to match the actual advertising stack and jurisdictions served. Do not simply say “we never sell or share your data” if Meta/Google or similar advertising technologies are operating on the site.]
11 — Service Providers
Who helps Hartwell operate the website?
We rely on third-party companies to perform certain functions on our behalf.
Depending on how Hartwell operates, these providers may assist with website hosting, ecommerce infrastructure, payments, fulfillment, shipping, customer support, email delivery, analytics, fraud prevention, security, and advertising.
These providers may access personal information only to the extent necessary to perform their functions or as otherwise permitted under their agreements and applicable law.
12 — Data Retention
How long does Hartwell keep my information?
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected.
The appropriate retention period depends on the type of information and why it is needed. For example, certain order and transaction records may need to be retained for accounting, tax, fraud-prevention, dispute-resolution, or other legal purposes.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
13 — Data Security
How does Hartwell protect my information?
Hartwell uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We also work with service providers that maintain their own security measures for the systems and information they process.
No website, network, or electronic storage system can be guaranteed to be completely secure. For that reason, Hartwell cannot guarantee the absolute security of information transmitted to or stored by our systems.
14 — Your Privacy Rights
What control do I have over my information?
Depending on where you live, applicable privacy laws may provide rights regarding your personal information.
These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, obtain a copy of certain information, withdraw consent where processing relies on consent, or object to or restrict certain uses of your information.
Some jurisdictions may also provide rights relating to targeted advertising, profiling, or the sale or sharing of personal information.
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact Hartwell using the information provided at the end of this policy.
15 — Verifying Privacy Requests
How does Hartwell protect my information when I make a request?
Before fulfilling certain privacy requests, Hartwell may need to verify your identity.
We may ask you to provide information reasonably necessary to confirm that you are the person associated with the information being requested.
This helps prevent unauthorized access, deletion, or disclosure of another person’s information.
Where permitted by applicable law, you may also be able to use an authorized agent to submit a request on your behalf. Additional verification may be required.
16 — Account Information
Can I update my personal information?
If you maintain a Hartwell account, you may be able to review or update certain account information directly through your account.
You can also contact Hartwell Support if you need assistance correcting information associated with your account or order history.
Certain transaction records may be retained even after an account is closed where required for legal, accounting, fraud-prevention, or legitimate business purposes.
17 — International Data Transfers
Where is my information processed?
Hartwell and the service providers supporting our website may process information in countries other than the country where you live.
As a result, personal information may be transferred to or processed in jurisdictions with privacy laws that differ from those in your location.
Where required, Hartwell will use appropriate mechanisms or safeguards for international transfers of personal information.
[LEGAL REVIEW: Final wording depends on where the Hartwell legal entity is located, where customers are located, and where its service providers process data.]
18 — Children’s Privacy
Is HartwellScience.com intended for children?
HartwellScience.com and Hartwell products are not directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information to Hartwell without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
[LEGAL REVIEW: Hartwell should establish the applicable minimum age based on where it operates and sells.]
19 — Third-Party Websites
What happens when I leave HartwellScience.com?
HartwellScience.com may contain links to websites, resources, or services operated by third parties.
Once you leave HartwellScience.com or interact directly with a third-party service, that party’s privacy practices may apply.
Hartwell does not control and is not responsible for the independent privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of services you choose to use.
20 — Business Transfers
What happens to information if Hartwell’s business changes?
If Hartwell is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
Any successor or acquiring organization may assume rights and obligations relating to personal information as permitted by applicable law.
21 — Legal & Safety Disclosures
When might Hartwell be required to disclose information?
Hartwell may preserve, use, or disclose information when we reasonably believe doing so is necessary to comply with applicable law, respond to lawful legal process, enforce our agreements or policies, investigate suspected fraud or unlawful activity, protect our systems, or protect the rights and safety of Hartwell, our customers, or others.
Where appropriate and legally permitted, we will seek to limit disclosures to information reasonably necessary for the relevant purpose.
22 — Changes to This Privacy Policy
Can this Privacy Policy change?
Yes.
Hartwell may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, service providers, or legal obligations.
When we make changes, the updated policy will be published on this page and the Last Updated date will be revised.
Where required by applicable law, we may provide additional notice regarding material changes.
23 — Contact Hartwell
Have a privacy question or request?
If you have questions about this Privacy Policy, how Hartwell handles personal information, or would like to exercise an applicable privacy right, please contact us.
Hartwell [LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[CITY, STATE/PROVINCE, POSTAL CODE]
[COUNTRY]
Privacy: [PRIVACY EMAIL]
Support: [SUPPORT EMAIL]
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